Public Service Hall

The idea of establishing Public Service Hall was originally initiated in Georgia. Its purpose is to issue documents and render services the exclusive right to which is owned by State. Its main function is to significantly simplify the relationship between citizens and the public sector through prompt and effective steps.

Space is divided into 3 areas:

Self-service area, where citizens can access quick services that are executed by citizens themselves;
Quick Service Area where consumers are able to receive the services in less than 2 minutes. For instance, issuance of already printed ID card, Passports, Birth and Marriage Certificates etc.
Long Service Area where delivery requires more than 5 minutes, such as submission of an applications for Passport, ID cards, registration of property and business, receipt of biographical certificates from the Archive, etc.

Such division of service areas minimize the risk for creation of mass, crowd and chaotic queues in the service area and brings in order and simplicity

branches

20000

visitors a day

400+

different services

minutes
annual duration of waiting

The Goal of Public Service Hall

To provide customers with high-quality services of state and private institutions through the "one-stop-shop" principle;
Promoting public services development;
To offer various innovative services to customers;
Making quick and effective steps forward;

The most demanded services are as follows:

Electronic identity card;
Passport;
Property registration;
Birth registration;
Juvenile’s registration card.

Taking into account the interests of citizens above all, Public Service Hall annually conducts a survey of customer satisfaction.

Furthermore, it should be noted that the results of the research are always positive and constantly improve each year.

Public Service Hall project also received the most prestigious United Nations Public Service Award in 2012 due to its excellence in providing public services.

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